Major NBN Outage - Northern NSW customers

Resolved
Resolved

Services in Northern NSW & South East QLD restored.

Updated

Some areas of Northern NSW are back on-line as network routes are being restored. More updates to come on specific towns.

Updated

3rd Party Carrier confirmed that fault is located in a red zone and is prohibiting technicians to attend due to WHS reasons, ETR unknown at this stage

Updated

3rd party carrier advised Field attendance has been delayed as the site is still inaccessible due to flooding, the situation to remain assessed daily, NO ETA, NO ETR

Updated

3rd party carrier downgraded the fault location from red to amber, Jeopardy Team to reassess the condition, no ETA, no ETR.

Updated

Multiple Transmission Links failure between SYD - BRIS via 3rd party Carrier - 3rd party Carrier advised outage site Ellangowan, NSW is inaccessible due to flooding, further investigations to resume once the field tech gets safe access to the site, NO ETR

Identified

Multiple Transmission Links failure between SYD - BRIS via 3rd party Carrier - 3rd party carrier advised, site is still inaccessible due to flooding for field tech to attend, no ETA, no ETR.

Began at:

Affected components
  • NBN Services
    • Business NBN Services
    • NBN Enterprise Ethernet