Major NBN Outage - Northern NSW customers

Resolved
Resolved

Services in Northern NSW & South East QLD restored.

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Updated

Some areas of Northern NSW are back on-line as network routes are being restored. More updates to come on specific towns.

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Updated

3rd Party Carrier confirmed that fault is located in a red zone and is prohibiting technicians to attend due to WHS reasons, ETR unknown at this stage

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Updated

3rd party carrier advised Field attendance has been delayed as the site is still inaccessible due to flooding, the situation to remain assessed daily, NO ETA, NO ETR

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Updated

3rd party carrier downgraded the fault location from red to amber, Jeopardy Team to reassess the condition, no ETA, no ETR.

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Updated

Multiple Transmission Links failure between SYD - BRIS via 3rd party Carrier - 3rd party Carrier advised outage site Ellangowan, NSW is inaccessible due to flooding, further investigations to resume once the field tech gets safe access to the site, NO ETR

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Identified

Multiple Transmission Links failure between SYD - BRIS via 3rd party Carrier - 3rd party carrier advised, site is still inaccessible due to flooding for field tech to attend, no ETA, no ETR.

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Began at:

Affected components
  • NBN Services
    • Business NBN Services
    • NBN Enterprise Ethernet